Shipping & Return Policy
Shipping & Return Policy
Shipping
We offer fast, secure and reliable delivery across Saudi Arabia. All orders are processed with care to ensure your products arrive safely.
- Standard Delivery Time: 3–7 business days
- Order Processing: 24–48 hours (excluding weekends & public holidays)
- Shipping Charges: Calculated at checkout based on destination and weight
- Tracking: Tracking details will be shared via SMS or email once the order is shipped
Delivery time may extend during busy seasons or unexpected courier delays. We will always keep you updated through email or WhatsApp.
If your order is delayed or lost during transit, please contact us immediately and we will assist you.
Returns & Exchanges
Your satisfaction is our priority. If you are not fully happy with your purchase, you can request a return or exchange under our policy.
- Return Window: 7 days from delivery date
- Condition: Product must be unused, unwashed, and in original packaging with all tags attached
- Refund Method: Store credit or exchange only (no cash refund)
- Non-returnable Items: Sale items, accessories, or customized/personalized products
Damaged, Defective, or Wrong Item
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with photos or video proof. We will arrange a replacement at no additional cost.
How to Request a Return
To start a return or exchange, contact us through email or WhatsApp with your order number and reason for return. Our support team will respond within 24 hours.
Contact Details
📍 Address:
7850 Jabal Siqiliah, As Sulay, 2897, Riyadh 14263, Saudi Arabia
📧 Email: adnan@mkyksa.com
📞 Phone / WhatsApp:
+966 56 217 2856
+966 53 578 7680
+966 53 871 3944
Thank you for shopping with us. We appreciate your trust and aim to deliver a smooth and delightful shopping experience.